Shipping policy
This Shipping Policy applies to all orders placed with Fireplace Fantasies (“we,” “our,” or “us”).
By placing an order, you agree to the terms outlined below.
1. Made-to-Order Production
All products sold by Fireplace Fantasies are custom made to order.
Orders are typically processed and produced within:
2–5 business days
Production times may vary during:
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Holidays
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Peak seasons (Q4)
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Promotional events
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High-volume periods
Production time is separate from shipping time.
2. Shipping Time Estimates
After production, estimated shipping times are:
United States
3–7 business days
Canada
5–10 business days
United Kingdom & Europe
5–12 business days
International
7–21 business days (varies by country)
Shipping times are estimates only and are not guaranteed.
Delays caused by carriers, customs, weather, or global events are outside of our control.
3. Shipping Rates
Shipping costs are calculated at checkout based on:
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Destination country
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Product type
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Quantity ordered
In some cases, we may offer flat-rate or free shipping promotions.
Shipping fees are non-refundable once an order has been fulfilled.
4. Order Tracking
Once your order ships, you will receive a tracking number via email.
Please allow 24–48 hours for tracking updates to appear in the carrier’s system.
If you do not receive tracking information within 7 business days of ordering, please contact:
5. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
Fireplace Fantasies is not responsible for orders shipped to incorrectly entered addresses.
If an order is returned to sender due to:
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Incorrect address
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Insufficient address
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Failed delivery attempts
The customer is responsible for reshipping fees.
Original shipping fees are non-refundable.
6. Lost or Stolen Packages
If tracking shows that a package has been delivered, Fireplace Fantasies is not responsible for lost or stolen items.
We recommend:
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Checking with neighbors
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Checking around your delivery area
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Contacting the carrier directly
If you believe your package was misdelivered, contact the shipping carrier first.
7. Customs, Duties & Taxes (International Orders)
International customers are responsible for any customs fees, import duties, or taxes imposed by their country.
Fireplace Fantasies is not responsible for customs delays or additional charges.
8. Multiple Item Orders
If you order multiple items, they may ship separately depending on:
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Product type
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Fulfillment center location
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Availability
You may receive multiple tracking numbers.
9. Shipping Delays
We are not liable for delays caused by:
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Carrier disruptions
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Customs inspections
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Weather events
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Global supply chain disruptions
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Peak season demand
Shipping timelines are estimates and not guaranteed delivery dates.
Refunds will not be issued due to carrier-related delays.
10. Contact Information
For shipping questions, please contact:
Fireplace Fantasies
Email: cs@fireplacefantasies.com
Response Time: 1–3 business days